What is your minimum order quantity (MOQ)?
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Our standard MOQ varies by product. For most items, the MOQ is 50-100 pieces. Custom or OEM orders may require a higher MOQ. Please contact us for specific requirements.
What payment methods do you accept?
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We accept T/T (bank transfer), L/C (letter of credit), PayPal, Western Union, and credit cards for smaller orders. Payment terms are 30% deposit and 70% balance before shipment.
What is your delivery time?
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For stock items, delivery is 3-7 working days after payment. For production orders, lead time is typically 15-30 working days depending on quantity and customization.
Do you provide samples?
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Yes, we offer samples for most products. Sample cost and shipping fees are the responsibility of the buyer, but the sample cost will be refunded if you place a bulk order.
What shipping methods do you use?
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We ship via sea freight, air freight, and express couriers (DHL, FedEx, UPS, TNT). The shipping method depends on the order size and your preferred delivery time.
Do you support OEM/ODM?
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Yes, we offer OEM and ODM services. We can customize products with your logo, packaging, specifications, and even develop new products.
What is your warranty policy?
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All products come with a 12-month warranty against manufacturing defects. Contact us within 30 days of receipt with photos and we will arrange replacement or refund.
Can I visit your factory?
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Absolutely! We welcome customers to visit our factory. Please contact us in advance to arrange a visit. We can also provide a video tour.
How do I get a quotation?
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Submit an RFQ on our website, send an email, or contact us directly. Please provide product name, quantity, and specific requirements.
Do you offer after-sales support?
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Yes, we provide comprehensive after-sales support including technical assistance, installation guidance, and spare parts supply.
Vous avez encore des questions ?
Notre équipe est là pour vous aider. Contactez-nous à tout moment.
E-mail: hjing7705@gmail.com | Téléphone: +8618688999804
Remarque : Le contenu détaillé ci-dessous est fourni en anglais pour des raisons d'exactitude juridique. Pour toute question, veuillez nous contacter.